Insurance Investigations

Our insurance investigation services provide insurers with accurate, detailed, and legally defensible evidence to support informed claim decisions. We specialise in Travel, Motor, Personal Injury and Workers Compensation, Property Damage, and fraud detection investigations.

Insurance Investigations

GTI specialises in providing insurers with expert claim reviews, validation, and investigative solutions across New Zealand and globally. Our focus is on ensuring claims are accurate, legitimate, and compliant, helping insurers reduce risk, protect payouts, and improve decision-making.

We leverage advanced investigative techniques, forensic analysis, and digital tools to detect inconsistencies, verify claim details, and identify potential red flags. Our services include proof of purchase analysis, medical claims verification, police report authentication, digital footprint tracking, document forensics, and claimant interviews.

With expertise in travel insurance investigations, we recognise the complexities insurers face, ranging from duplicate claims and falsified documents to exaggerated losses and organised claim networks. Our team ensures claims are thoroughly assessed so insurers can make informed decisions with confidence.

By working with GTI, insurers benefit from:

  • Faster, more accurate claims processing – minimising fraud exposure.

  • Global investigative reach – supporting claims anywhere in the world.

  • Custom solutions tailored to insurer needs – from routine checks to complex investigations.

  • Data-driven insights – identifying emerging claim trends and risks.

  • Enhanced compliance and risk mitigation – ensuring claims meet legal and policy standards.

  • We act as a trusted partner to insurers, delivering reliable intelligence and actionable insights that enhance claim integrity.

Whether you need support on a single case or a strategic approach to claims validation, GTI is here to help.

Insurance Investigations

GTI collaborates with leading insurance entities and agencies, bringing a legacy of trusted partnerships and expertise that deliver tailored solutions. These partnerships ensure a seamless process, enabling insurers to make informed decisions quickly and confidently while maintaining their reputation and customer trust. We prioritise maintaining your reputation and acting in the best interests of your customers.

Our mission is to ensure transparency and expediency in every claim we investigate, while adhering to the highest standards of professionalism and ethical conduct.

We understand the time constraints insurers must work to and commit to completing investigations judiciously and in a timely manner. Our team conducts thorough investigations that balance respect and dignity for claimants with the need to uncover accurate and reliable evidence.

Our services include:

●     Investigations into claims such as Travel, Property, Worker Compensation, Motor Vehicle Crash and Theft, Marine and Pleasurecraft, General Insurance, Business, Accident and Disability, Life and Health, and Fire-Related Claims.

●     Scene examinations, document reviews, and analysis of loss circumstances.

●     Verification of documents such as proof of purchase, travel records, and bank statements.

●     Collaboration with medical professionals for health claims to confirm treatment legitimacy.

●     Witness and claimant interviews to ensure accuracy and gather admissible evidence.

Throughout our investigations, we maintain strict adherence to legal and ethical standards, ensuring that all evidence is gathered and documented in a manner that is admissible in court. This includes compliance with the New Zealand Fair Insurance Code (2020), the Australian General Insurance Code of Practice, the Private Security Personnel and Private Investigators Act 2010, and related regulations, which collectively uphold the integrity of our processes.

We provide detailed reports supported by photographic, video, and documented evidence to assist insurers and legal teams in making well-informed decisions.

Our Process

  1. Initial consultation and case briefing

  2. Investigation strategy development

  3. Field surveillance and evidence gathering

  4. Detailed reporting with photo/video documentation

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What We Deliver

  • Personal injury claim verification and surveillance

  • Workers compensation investigations and activity assessments

  • Property damage inspections and assessments

  • Medical treatment verification and provider validation

  • Background surveillance operations with photo/video evidence

  • Witness interviews and comprehensive statement collection

  • Lifestyle and capability assessments

  • Social media and online presence investigations