Introduction and Privacy Authority

General & Travel Investigations Limited (GTI) has been appointed by Southern Cross Travel Insurance (SCTI), in relation to your recent claim.

GTI has been appointed by SCTI as its claims investigator to conduct inquiries relevant to the assessment of your claim.

SCTI has provided GTI with relevant information about your claim, and GTI will collect information from you and other sources as part of this investigation and provide that information to SCTI for the purposes of assessing your claim.

This may include collecting, using, and sharing personal information relevant to your claim between you, GTI, SCTI, and relevant third parties (such as service providers or authorities), where reasonably necessary to assess your claim.

Interview Consent

As part of this process, we may need to discuss the circumstances of the loss and any property or expenses being claimed, so that we can provide the insurer with the information required to make a full and informed decision on the claim.

Where required, this will involve a formal recorded interview. GTI’s preferred interview formats are a digitally recorded video interview, or an in-person interview recorded using a digital recorder. The interview will be conducted in an objective, honest, efficient, transparent, and fair manner at all times.

You are welcome to have an independent personal or legal support person present during the interview.

If you are not comfortable proceeding in English, an interpreter can be arranged for you at no cost.

Interviews generally take between 30 and 90 minutes, depending on the complexity of the matter. You will be offered a 5-minute break every 30 minutes, and a single interview sitting will not exceed 90 minutes.

Please also have available any relevant supporting documentation you hold, including receipts, police correspondence, emails, booking information, photographs, or any other material you consider relevant to the claim.

Please review and complete the online Privacy Authority and Interview Consent form below, as this will assist the process and enable us to progress inquiries:

Further information about the investigation and interview process, and how GTI handles personal information, is available on our website:

(https://gti.co.nz/scti-customer-information)

If you would prefer not to use the online form, you are welcome to use alternative means:

  • We can supply you with a PDF form to complete with e-Signature.

  • Or, you can print and complete it by hand and return it by post or courier or email a clear scan/photo (image or PDF).

    • General and Travel Investigations Limited

      PO Box 302196

      North Harbour

      Auckland 0751

      New Zealand

  • You can also “print to PDF,” complete it digitally on your device, and email it back.

  • We can also provide a text-only version of this same form that you can complete in an email.

We're Here to Help

Further information about the investigation and interview process, and how GTI handles personal information, is available on our website:

https://gti.co.nz/scti-customer-information

If you have any questions or need clarification, don’t hesitate to reach out.

We’re committed to open communication and ensuring the investigation process is conducted as efficiently and respectfully as possible.